FAQ's - Frequently Asked Questions

Service

1What is Meggaphone?
Meggaphone is a wireless service company providing unparalleled mobile phone products and services since 2017.
2What is the What is the network coverage like?
Meggaphone uses wireless CDMA technology on America's Largest 4G LTE network. Check your ZIP and make sure you're covered.
3What kind of plans are offered through Meggaphone?
We offer a wide range of different phone plans for every type of user. Check out our "Service Plans" page and find the right one for you.
4Can I keep my current phone number if I switch to Meggaphone?
Yes, you can keep your current phone number. However, please do not cancel your previous service before starting the porting process.
5What Information do you need to port current phone number to Meggaphone?
We will need the phone number you would like to switch, your previous provider’s account number and PIN or password.
6Can I use the phone I already own?
Yes, as long as the device is unlocked and can be used on the Verizon CDMA network. You will need access to device IMEI/MEID and required to purchase a new SIM to activate on the Meggaphone network.
7How do I find my IMEI/MEID?
There are 3 main ways to find your IMEI number.
1. Dial the IMEI code. You can retrieve the IMEI/MEID number on virtually any phone by dialing in the universal code. Dial *#06#. You typically will not need to press the Call or Send button, as the IMEI/MEID number will appear as soon as you finish dialing the code.
2. Go to your device “Settings” menu and look for "General" or "About." Your IMEI number should be listed there.
3. Under the device battery or on the back of the device, locate the label that looks like the one below. This will show your IMEI number.
8What is the Prepaid billing period?
Your billing cycle will take place every 30 days from your initial activation or reload date. We recommend setting up recurring payments to avoid any lapse of service.
9How do I reload and pay?
You can reload and pay from your online account by selecting “My Account” from the www.meggaphone.com website and selecting and signing into “My Account”.
10Do I need to have a contract with Meggaphone?
No. We are a prepaid mobile phone service.

Phone

1What if my phone is lost or stolen?
If your phone is lost or stolen, log into your “my account” to deactivate. Or contact customer support to use the “Live Chat” feature to deactivate the device. Following deactivation your phone will be reported to a universal lost/stolen blacklist.
2What happens if my phone stops working?
You can refer to the user’s guide if it was included in your package, or find it online, file a trouble ticket using your “my account”, or use the customer support “Live Chat” feature available during normal business hours.
3How do I check my account balance?
Upon logging onto “my account,” your account balance will be prominently displayed on the screen. Please note this is only an estimation of usage and may not reflect delayed billing which takes 24-48 hours to report.
4How can I contact Meggaphone?
Live Chat: Available Monday through Saturday 8:00 am to 7:00 pm EST
Online: www.meggaphone.com
Email: megga.support@meggamail.com
Mail: Meggaphone, One Main St. Springfield, OH 45502
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